Mike Magee

Message 1: IT is the foundation for all future businesses.

Message 2: How you manage IT is critical to your competitiveness. Why? Service, supply, efficiency, reproducible outcomes, verification, scalability, timeliness, decision support, productivity, mobility, market penetrance, retention, continuous improvement…and running in place.

Message 3: You’re not running IT – but you are responsible for defining and communicating your business proposition in a digital age.

Message 4: Incremental changes may help you survive. But for transformation and sector leadership you must figure out how IT can change the manner and frequency of your interactions with and service for your patients.

Message 5: The CEO must define in broad terms what should and what should not be standardized.

Message 6: Good technology can not, on its own, assure effective execution. Local management is essential for execution.

Message 7: Conversely, every enterprise-wide process requires executive accountability, an assigned individual with sufficient collaborative political power to overcome cross-divisional resistance. The role – design, training, implementation, and performance monitoring.

Message 8: Technology is not a tool for you to control employees by reinforcing central control or monitoring  surreptitiously. It is a tool to inform and support good decision making as close to the patient and care team as possible.

Message 9: De-segregate IT. That means integrate it back into the business, and use it as a mobile leading edge to extend caregiving extra-murally.

Message 10: If you have ignored social media, you are squandering society’s largest resource of high octane social capital,  the patient – physician/nurse relationship.