Health Care Reform
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Guest Blog | Lewis Miller | January 28, 2008

Patient Safety and the Purse Strings

Will medical errors stop because hospitals (and doctors) don’t get paid?
View bio for Lewis Miller

The State of Pennsylvania just announced that it would no longer make Medicaid payments to hospitals for serious, preventable medical errors, following the path laid out by the Federal government’s Medicare no-pay policy announced last August. Of course, both programs mean they will no longer pay for repairing the results of the injury – for example, removing a sponge left in a surgical patient or resuscitating a patient after a severe reaction to a drug, either of which may keep the patient in the hospital for days or weeks.

The argument that the Feds put forth is simple: In the United States, the costs of health care are the highest in the developed world, and the quality is mediocre. “We must reduce costs and improve quality,” they say. And money talks. If the policy works in hospitals – and it’s too early to know – the policy may extend to care in ambulatory care settings. Serious errors in the doctors’ office practice can be detected only when the patient winds up in the hospital or with a consultant who identifies a wrong diagnosis or treatment.

The policy might work in hospitals by improving systems for quality control in the OR and at the nurses’ station. But given the state of evidence-based medical care, which is based on truly solid evidence in only about 20-25% of diagnoses, we wonder whether the government is pushing care in the wrong direction: toward more litigation on the part of patients, and toward more fear and caution on the part of doctors. Imagine your doctor saying, “I’m sorry. I’m not sure enough of a diagnosis to treat you. I’ll send you to another doctor because I might not be paid for your care –0 and worse, I might be sued!”

It doesn’t sound plausible, but negative change might occur in more subtle ways. What do you think? Are there more sensible ways to control costs and improve quality? I have some ideas, but I’d like to hear yours first.

(Lewis A. Miller is corporate editorial director of Dowden Health Media and co-founder and principal of WentzMiller & Associates, a global consulting firm. He can be reached at lew@wentzmiller.org. Opinions expressed by Health Commentary guest bloggers do not necessarily represent the views of Health Commentary.)

Comments
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January 28, 2008

Punitive Payments

It Makes Me Nervous
Lew-

I have to agree, this approach makes me nervous. I've always felt we do better by reaching for what's best rather than highlighting and punishing the worse. In a relationship based care system, it's hard to decouple the people from the people caring for the people. And when you try, and you put them at financial risk, I believe you are correct, they turn litigous, point fingers and hide their mistakes. I think these new approaches reflect frustration in being unable to adequately address variablility, process weaknesses, lack of safety and physicial injury. People have reached a point where they want to throw their hands up and say, "Fine, if you refuse to correct this problem, we just won't pay you." What I think people are missing is that the disintegration that leads to the process breakdowns and lack of reliability is so deeply embedded, so institutionalized, that it becomes difficult for even the most well intentioned professionals, patients and families to perform with consistent high quality. Our only option has been to become more vigilant, more personally involved, more observant and deliberate to prevent one of our loved ones from being hurt. We have to look at this challenge in a new way that is fundamentally and structurally different -- a new approach, new teams, new roles, new shared education, planning, decision making and new prevention. Until we accept that you can't reliably care for 21st century patients with a 20th century mental construct, we will continue to have people fall through the cracks and naturally want to haul somene to the gallows as a result.

Mike
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